Please perform the following basic troubleshooting steps first:
1. Log out of the members area by hovering your mouse over the ‘Howdy’ link at the upper right hand of the page and clicking on ‘Log out’.
2. Clear your browser history, cache and cookies.
3. Restart your browser.
4. Log in to the members area and try to see if you can access and download the lessons.
If this doesn't work, kindly email us at members@deepenglish.com and answer the following questions:
1. Can you describe the problem you are having when you try to access or download the lessons?
2. Are you getting any error message? If so, what is it?
3. What device are you using?
It will also help if you can attach a screenshot of the error message or the page that you are having problems with in the members area.